Frequently asked Questions
Do you accept returns? What is your refund policy?
Yes, we accept returns. If you are not completely satisfied, simply return the item(s) to us in their original condition and packaging within 14 days.
After we receive the item(s), we will issue a full refund, exchange or store credit of the retail price.
What is my bike size?
HOW TO PICK YOUR SIZE:
XS Bike: RIDER SIZE 5ft 0in – 5ft 4in (152cm – 162cm)
S Bike: RIDER SIZE 5ft 4in – 5ft 7in (162cm – 170cm)
M Bike: RIDER SIZE 5ft 7in – 5ft 10in (170cm – 178cm)
L Bike: RIDER SIZE 5ft 10in – 6ft 1in (178cm – 185cm)
XL Bike: RIDER SIZE Over 6ft 1in (185cm)
What payment methods do you accept?
We accept all major credit cards. Payments processed via PayPal for your security.
What is the shipping cost? How long will my bike take to ship?
We offer FREE shipping to North America, EU, and Asia. Orders are shipped from our warehouse in Michigan. Some orders are shipped from warehouses nearest to your delivery location. Normal shipping times range from 1-3 weeks.
Will my bike arrive assembled?
Bikes are 95% assembled and we recommend you to take it to your local bike shop for full assembly.
When should I take my bike in for service?
Your bike should be re-serviced after the first 300 miles to address any break-in adjustments. Your bicycle includes full technical documentation to allow your local bike shop to service at regular intervals.
Who do I contact if I have a problem with my bike?
Please contact Laguna and we will be happy to assist with any issues.
How do I contact Laguna?
For any inquiries, please contact us at email@example.com or 949-613-5120.